Refund & Cancellation Policy

Last Updated: October 7, 2026

Welcome to HarmainGo. This Refund & Cancellation Policy explains the terms related to booking changes, cancellations, and refunds for transportation services booked through https://harmaingo.com/.

By submitting a booking request or using our services, you agree to the terms described in this policy.

1. Booking Confirmation

A booking is considered confirmed only after HarmainGo has reviewed the request and provided confirmation through WhatsApp, email, phone, or another approved communication method.

Customers are responsible for checking all booking details, including:

Pickup location
Destination
Travel date
Pickup time
Number of passengers
Vehicle type
Contact information

If any information is incorrect, customers should notify HarmainGo as soon as possible.

2. Cancellation by Customer

Customers may request cancellation of a booking by contacting HarmainGo through:

Email: info@harmaingo.com
WhatsApp
Phone
Other official communication channels

Cancellation requests should be made as early as possible.

Refund eligibility may depend on:

Time of cancellation
Vehicle arrangements
Route and destination
Special service requests
Payment status

3. Refund Policy

Refunds, where applicable, may be issued in the following situations:

Duplicate payments
Overpayments
Service unavailability
Confirmed booking cancellation according to agreed conditions
Other situations approved by HarmainGo

Refund requests are reviewed individually and processed where appropriate.

Any approved refund may take a reasonable period to process depending on the payment method used.

4. Non-Refundable Situations

Refunds may not be available in the following cases:

Last-minute cancellations
No-show customers
Incorrect booking information provided by the customer
Delays caused by circumstances beyond our control
Services already completed
Special arrangements made specifically for a customer

5. Booking Changes

Customers may request changes to:

Pickup time
Pickup location
Destination
Passenger details
Vehicle requirements

Changes are subject to availability and may result in additional charges.

HarmainGo will make reasonable efforts to accommodate modification requests whenever possible.

6. Flight Delays and Airport Pickups

For airport transfer services, customers should provide accurate flight information.

If a flight is delayed, customers should notify HarmainGo as soon as possible.

We will make reasonable efforts to adjust pickup arrangements according to updated flight information, subject to driver and vehicle availability.

7. Cancellation by HarmainGo

HarmainGo reserves the right to cancel or decline a booking in circumstances including:

Vehicle unavailability
Safety concerns
Incorrect customer information
Events beyond our reasonable control
Legal or regulatory requirements

Where payment has already been made and the service cannot be provided, HarmainGo will review the situation and process any applicable refund where appropriate.

8. Force Majeure

HarmainGo shall not be responsible for delays, cancellations, or interruptions caused by circumstances beyond our reasonable control, including:

Traffic conditions
Road closures
Weather conditions
Airport delays
Government restrictions
Security situations
Accidents
Natural disasters
Technical issues

Refund decisions in such cases will be considered individually where applicable.

9. Refund Processing

Approved refunds may be processed using the original payment method where possible.

Refund processing times may vary depending on:

Payment provider
Bank processing times
Payment method used

Customers will be informed if additional information is required.

10. Contact Us

If you have questions regarding cancellations, refunds, or booking changes, please contact us:

Business: HarmainGo
Website: https://harmaingo.com/
Email: info@harmaingo.com
Service Area: Saudi Arabia

We will make reasonable efforts to respond to customer inquiries promptly.