Last Updated: October 7, 2026
Welcome to HarmainGo. These Terms & Conditions govern your use of the HarmainGo website and our transportation and booking services.
By accessing https://harmaingo.com/, submitting a booking request, or using our services, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.
1. About HarmainGo
HarmainGo provides private and passenger transportation services in Saudi Arabia, including airport transfers, intercity transportation, and transportation for travelers visiting Makkah, Madinah, Jeddah, and other destinations.
Our website provides information about our services and allows visitors to submit transportation and booking requests.
2. Booking Requests
Customers may submit a booking request through our website, WhatsApp, email, phone, or other available communication channels.
A booking request is not considered confirmed until HarmainGo has reviewed the request and confirmed the transportation arrangement with the customer.
Customers are responsible for providing accurate information, including:
- Full name
- Contact number
- Email address
- Pickup location
- Destination
- Travel date
- Pickup time
- Number of passengers
- Number of luggage items
- Flight details, where applicable
- Any special transportation requirements
HarmainGo is not responsible for problems caused by incorrect or incomplete information provided by the customer.
3. Booking Confirmation
A booking may be confirmed through WhatsApp, phone, email, or another communication method agreed upon with the customer.
Customers should keep their booking confirmation and contact details available until their journey has been completed.
Where required, HarmainGo may request additional information before confirming a booking.
4. Prices and Quotations
Transportation prices may vary depending on:
- Route and distance
- Vehicle type
- Number of passengers
- Travel date
- Pickup and drop-off locations
- Additional waiting time
- Special requirements
- Other circumstances affecting the transportation service
Any price displayed on the website or communicated before confirmation may be subject to change until the booking is officially confirmed.
The final price will be communicated to the customer before confirmation where applicable.
5. Payment
Payment arrangements will be communicated to the customer during the booking process.
Depending on the service and booking arrangement, payment may be required before the journey, at pickup, or through another agreed payment method.
Customers are responsible for making payments according to the agreed booking terms.
HarmainGo reserves the right to decline or cancel a booking if the required payment has not been received within the agreed timeframe.
6. Cancellation and Changes
Customers should contact HarmainGo as soon as possible if they need to cancel or modify a booking.
Cancellation or modification conditions may vary depending on the booking, vehicle, route, travel date, and payment arrangement.
Any applicable refund or cancellation amount will be determined according to the agreed booking conditions.
HarmainGo may not be able to provide a refund for late cancellations, missed pickups, or bookings affected by circumstances outside our reasonable control.
7. Airport Pickups
For airport transportation, customers should provide accurate flight information whenever requested.
Customers should notify HarmainGo as soon as possible about flight delays, cancellations, or changes.
Airport pickup arrangements may be affected by:
- Flight delays
- Flight cancellations
- Immigration or customs procedures
- Airport security procedures
- Traffic congestion
- Airport regulations
- Other circumstances outside our reasonable control
HarmainGo will make reasonable efforts to coordinate airport pickups based on the information provided by the customer.
8. Pickup and Waiting Time
Customers should be ready at the agreed pickup location and time.
Additional waiting time may be subject to availability and may result in additional charges where applicable.
If a customer cannot be located or contacted after a reasonable waiting period, the booking may be treated as a missed pickup.
Customers should keep their phone available and ensure that the contact number provided during booking is active.
9. Travel Delays
HarmainGo will make reasonable efforts to provide transportation according to the agreed schedule.
However, journey times may be affected by circumstances including:
- Traffic congestion
- Road closures
- Accidents
- Weather conditions
- Government restrictions
- Security measures
- Construction
- Unexpected road conditions
- Airport delays
- Other circumstances beyond our reasonable control
HarmainGo does not guarantee an exact arrival time when circumstances outside our control affect the journey.
10. Vehicle and Driver
HarmainGo may provide different vehicle types depending on availability, passenger requirements, route, and booking arrangements.
The vehicle provided may differ from promotional images displayed on the website if the requested vehicle is unavailable.
Drivers are expected to operate vehicles professionally and in accordance with applicable transportation and road-safety requirements.
Customers must follow reasonable instructions provided by the driver for safety purposes.
11. Passenger Responsibilities
Passengers must:
- Behave respectfully toward drivers
- Follow applicable safety requirements
- Use seat belts where available and required
- Avoid damaging the vehicle
- Avoid illegal activities inside the vehicle
- Keep personal belongings secure
- Provide accurate booking information
- Follow applicable airport, road, and transportation regulations
HarmainGo may refuse transportation where a passenger’s behavior creates a safety risk, threatens the driver or other passengers, or causes serious damage or disruption.
12. Luggage
Customers should provide accurate information about the amount of luggage they intend to carry.
Luggage capacity depends on the vehicle selected and the number of passengers.
HarmainGo may not be able to transport luggage that exceeds the available vehicle capacity.
Customers are responsible for their personal belongings during transportation.
HarmainGo is not responsible for personal belongings left inside a vehicle unless otherwise required by applicable law.
13. Prohibited Items and Activities
Customers must not use HarmainGo vehicles for illegal activities or transport prohibited items.
Passengers must comply with applicable laws and regulations in Saudi Arabia.
HarmainGo reserves the right to refuse transportation where there is a reasonable concern regarding safety, legality, or misuse of the service.
14. Special Requirements
Customers should inform HarmainGo in advance about any special requirements, including:
- Additional luggage
- Large items
- Child seats
- Accessibility requirements
- Additional passengers
- Special pickup instructions
- Other transportation requirements
HarmainGo will make reasonable efforts to accommodate such requests, subject to availability.
15. Customer Information
Information submitted through our website or booking channels may be used to process and manage transportation requests.
For information about how HarmainGo collects, uses, and protects personal information, please review our Privacy Policy.
16. Third-Party Services
Our website may contain links or integrations with third-party services, including WhatsApp, Google services, maps, analytics platforms, social media websites, or other external services.
HarmainGo does not control third-party websites or services and is not responsible for their content, availability, terms, or privacy practices.
Customers should review the applicable terms and policies of third-party services before using them.
17. Website Content
We make reasonable efforts to ensure that the information published on the HarmainGo website is accurate and up to date.
However, service availability, prices, vehicle availability, routes, schedules, and other information may change without prior notice.
Website content is provided for general informational purposes and does not create a guaranteed contractual obligation unless specifically confirmed by HarmainGo.
18. Intellectual Property
Unless otherwise stated, the content of the HarmainGo website, including text, logos, graphics, images, designs, and other materials, belongs to HarmainGo or is used with appropriate permission.
You may not reproduce, copy, modify, distribute, sell, or commercially exploit website content without prior written permission.
19. Website Availability
We aim to keep the HarmainGo website available and functional.
However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from technical errors.
The website may occasionally be unavailable because of maintenance, technical problems, hosting issues, updates, or circumstances beyond our control.
20. Limitation of Liability
To the extent permitted by applicable law, HarmainGo will not be responsible for indirect, incidental, or consequential losses resulting from circumstances beyond our reasonable control.
This may include losses arising from:
- Traffic delays
- Road closures
- Flight delays or cancellations
- Weather conditions
- Government restrictions
- Airport procedures
- Unexpected transportation disruptions
- Customer-provided incorrect information
- Events beyond HarmainGo’s reasonable control
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted by applicable law.
21. Force Majeure
HarmainGo will not be considered in breach of these Terms & Conditions when a service is delayed, interrupted, or cannot be provided because of circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, accidents, road closures, government restrictions, security incidents, strikes, public emergencies, technical failures, or other unforeseen events.
22. Changes to These Terms
HarmainGo may update or modify these Terms & Conditions from time to time.
Updated terms will be published on this page with a revised “Last Updated” date.
Customers are encouraged to review these Terms & Conditions periodically.
23. Governing Law
These Terms & Conditions shall be interpreted and applied in accordance with applicable laws and regulations relevant to the services provided by HarmainGo in Saudi Arabia.
Where a dispute arises, the parties should first attempt to resolve the matter through direct communication.
Nothing in these Terms & Conditions prevents a customer from exercising any rights available under applicable law.
24. Contact Us
If you have questions about these Terms & Conditions, bookings, cancellations, or our transportation services, please contact us:
Business: HarmainGo
Website: https://harmaingo.com/
Email: info@harmaingo.com
Service Area: Saudi Arabia
We will make reasonable efforts to respond to customer inquiries and booking-related concerns.
© 2026 HarmainGo. All rights reserved.